Sweo product updates
Keep up with Sweo’s latest product news, updates, and releases.Nov 2025
Sweo over Slack
Sweo supports your customers directly in Slack communities and dedicated Connect channels—resolving questions instantly, with replies that stay threaded and feel native to Slack.Read more
Oct 2025
Sweo Attributes
Sweo Attributes let you decide what attributes Sweo should detect — like issue type, sentiment, or urgency — in every customer conversation.Read more
Oct 2025
Sweo Procedures
Procedures enable Sweo to resolve complex customer queries like subscription issues or transaction disputes from start to finish. They combine the flexibility of natural language with the reliability of deterministic controls.Read more
Oct 2025
Sweo Audiences and Identities
Create audiences once, reuse everywhereRead more
Jul 2025
Conversational Sweo
A redesigned Sweo Messenger experience makes conversations more natural, human, and effective—so Sweo can resolve more queries with less friction.Read more
May 2025
Sweo Insights
Sweo Insights is a groundbreaking new AI-powered feature set that gives you complete visibility across every customer conversation, with AI-powered tools and Suggestions that help you monitor, analyze, and instantly optimize your customer...Read more
May 2025
CX Score
CX Score is a breakthrough, AI-powered metric that gives you a complete view of your support quality across every customer conversation—no surveys required. Read more
May 2025
Suggestions
Suggestions are AI-powered updates to improve Sweo answers. Each Suggestion can be accepted in a single click, and Sweo will instantly begin using that content to deliver better answers and a better customer experience.Read more
May 2025
Performance Dashboard
The Performance Dashboard brings Sweo’s key support metrics—resolution rate, involvement rate, and CX Score—into one view, helping you monitor performance, catch issues early, and clearly communicate impact.Read more
May 2025
Topics Explorer
Topics Explorer uses AI to organize every single customer conversation into high-level Topics and actionable Subtopics, giving you an unprecedented view of what’s driving support volume and impacting quality. You can combine Topics and...Read more
May 2025
Optimize Dashboard
The Optimize Dashboard highlights opportunities to increase Sweo’s performance with AI-powered Suggestions that improve Sweo’s answers in secondsRead more
Mar 2025
Sweo Vision
Sweo can now read, analyze and understand images—like screenshots, invoices, and error messages—so customers can share what they see without lengthy explanations.Read more
Mar 2025
Batch Test
Use real conversations to test Sweo’s answer quality at scale and refine the sources and settings like guidance and tone of voice that shape Sweo’s responses. Test questions can be generated based on actual support conversations, specific...Read more
Mar 2025
Sweo Tasks
Sweo Tasks let Sweo resolve complex queries, execute multi-step processes, and take action for your customers with precision and control. By combining the power of generative AI with the precision of deterministic rules, Sweo can respond...Read more
Feb 2025
Sweo Guidance
Guidance lets you define exactly how Sweo behaves, ensuring it speaks, clarifies, and hands off complex issues according to your support team’s policies. Using simple, text-based instructions, you can teach Sweo how to communicate, ask...Read more
Nov 2024
Sweo for Platforms
You can use Sweo with any helpdesk, including Zendesk, Salesforce, Hubspot, Freshdesk and more —with support for additional platforms and custom channels. Sweo connects via API to your existing helpdesk and can start resolving customer...Read more
Nov 2024
Real Time Translation
Sweo translates your content in real time so you don't have to, allowing you to serve customers in their preferred language.Read more
Oct 2024
Sweo Preview Improvements
Preview conversations end to end, with full visibility into Sweo’s decision making and how it applies your Guidance, tone of voice, and actions—so you can refine its answers with confidence.Read more
Oct 2024
Tone of voice
Customize Sweo’s tone, formality, and answer length so every answer reflects your brand guidelines.Read more
Oct 2024
Data Connector Templates
Use ready-made templates to connect Sweo to the tools and systems you use everyday like Stripe, Shopify, Statuspage, and more—no code required. Data connector templates for Sweo use third-party apps you’ve installed on your workspace to...Read more
Oct 2024
Data Connectors
Connect Sweo to your data sources and systems so it can retrieve and update data—delivering more personalized answers and taking action on behalf of your customers.Read more
Mar 2024
Sweo over email
Sweo is purpose-built to deliver instant, accurate answers to customer questions over email—handling detailed queries, auto-responses, and filtering out spam and phishing attempts with ease.Read more
Nov 2023
Multilingual Sweo
Sweo automatically detects and resolves issues in more than 45+ languages, giving you greater control and flexibility over which languages and customers you support. Read more
Aug 2023
Sweo Workflows
Add Sweo to complex workflows to triage conversations, handle complex customer queries and generate answers when customers take specific actions.Read more
Jul 2023
Usage Limits and Notifications
Set resolution limits and receive notifications when Sweo approaches them—or automatically stop Sweo delivering AI answers once limits are reached.Read more
Jul 2023
Knowledge Sources
Train Sweo on your public and private knowledge sources to deliver consistent, accurate answers across every channel.Read more
Jul 2023
Sweo Preview
Preview an end to end Sweo conversation to validate how it uses your knowledge sources—so you can launch with confidence and ensure high quality customer experiences once live.Read more
Jul 2023
Sweo over Whatsapp and SMS
Sweo delivers conversational support over WhatsApp and SMS, just as it does on the Sweo Messenger. It helps resolve more of your support volume while maintaining a consistent customer experience across channels.Read more
