Train SWEO on everything your team knows.
Upload docs, crawl URLs, or write content manually. SWEO learns from your help center, PDFs, and more — with full versioning and rollback.
Source Distribution
Deployment Targets
Multi-step workflows that resolve on autopilot.
Define multi-step workflows with conditionals, API calls, and approval gates — so SWEO can resolve complex queries autonomously.
Intent Match
Data Lookup
Conditional
Approval Gate
API Call
Send Message
One agent. Every channel.Unified inbox.
Deploy across web chat, email, WhatsApp, SMS, and voice — all from a single dashboard with a unified inbox.
Inbox Navigation
Active Channels
SWEO outperforms every competitor.Every time.
Resolution rate based on independent testing conducted by SWEO customers.
“SWEO is in a completely different league. It's now involved in 99% of conversations and successfully resolves up to 65% end-to-end—even the more complex ones.”
Yazan Ghayad, Vice President of OptiTech Sverige AB
"If you're debating whether to build your own AI solution or buy one, my advice would be to buy – and specifically, buy SWEO."
SWEO works with any helpdesk
03SWEO connects to your existing helpdesk, CRM, and commerce tools. Deploy alongside your current setup with zero complex migrations.
SWEOPowered by the SWEO AI Engine
04The SWEO AI Engine is a purpose-built AI architecture specifically engineered for complex customer service queries. Every layer is optimized for accuracy, speed, and reliability — so SWEO can resolve more conversations, more effectively than competing AI Agents.
![[4.a.1] Refine the query diagram](/fin/images/ai-engine-1.svg)
![[4.a.2] Retrieve relevant content diagram](/fin/images/ai-engine-2.svg)
![[4.a.3] Rerank for precision diagram](/fin/images/ai-engine-3.svg)
![[4.a.4] Generate a response diagram](/fin/images/ai-engine-4.svg)
![[4.a.5] Validate accuracy diagram](/fin/images/ai-engine-5.svg)
![[4.a.6] Engine optimization diagram](/fin/images/ai-engine-6.svg)
- Refine the query
- Retrieve relevant content
- Rerank for precision
- Generate a response
- Validate accuracy
- Engine optimization
Using a bespoke generative process, it creates answers with the highest resolution potential. Custom Guidance controls tone and behavior, ensuring responses align with your brand.
05
The SWEO Flywheel: continuous improvement, built in
SWEO doesn't just answer questions — it gets smarter over time. The Flywheel continuously analyzes performance, identifies knowledge gaps, and suggests improvements so your AI agent keeps getting better.
Learn about the FlywheelAnalyze
AI-powered insights detect content gaps and surface opportunities to improve.
Train
Knowledge base, procedures, policies, and data connectors — teach SWEO your business.
Test
Simulate conversations before launch to validate accuracy and coverage.
Deploy
Go live across chat, email, WhatsApp, SMS, and voice with one click.