One AI Agent.For
every channel.

Sweo delivers unrivaled performance across every channel. Wherever customers reach out, Sweo provides fast, accurate, personalized support—ensuring consistent, high-quality customer experiences at scale.

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Voice
Email
Messenger
WhatsApp
Social
Slack
API
Channels hero placeholder
Voice

Natural conversations. Instant answers.

01Sweo Voice transforms phone support into a better experience for every caller. Phone conversations feel natural, reflect your brand, and get resolved without IVR menus or long hold times.

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Fig 1.A
Conversations that feel naturalSweo speaks with empathy, handles interruptions smoothly, and keeps calls moving with relevant, contextual follow-ups.
Customizable to your brandChoose from distinct voices, add greetings, set availability, and define escalation paths—so every call aligns with your brand and policies.
Integrates with your telephony systemSweo connects to your existing telephony infrastructure, unlocking AI-powered phone support without disrupting how your team already works.
Email

Fast, branded resolutions over email

02Sweo replies instantly from your domain, in your brand voice, with clarity and accuracy—making email as fast and reliable as any other support channel.

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Fig 2.A
Email UI
Speed that customers noticeSweo responds to customers in seconds, turning email into a channel that feels responsive, not delayed.
Channel-native communicationSweo responds with clear formatting, cited sources, and thoughtful follow-ups that feel natural in the inbox.
Secure and reliableSpam and phishing attempts are filtered out, so Sweo only responds to legitimate customers.
We're fully committed to Sweo as our frontline across channels – chat, email, phone, even sales. It's consistent, tireless, and always available. If customers are satisfied, there's no limit to what Sweo can handle.
Messenger

Instant, conversational support over Messenger

03Sweo resolves customer queries over Messenger across web, iOS, and Android—while giving you full control over branding and style. Conversations feel clear, natural, and conversational.

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Fig 3.A
Messenger UI
Conversational by designSweo replies naturally without quick-reply buttons, follows up if customers go quiet, and shows sources in replies—making conversations smoother and easier to trust.
Completely on-brandCustomize tone, style, and design so replies sound and look like they came directly from your team.
Consistent across devicesWhether customers reach you on web, iOS, or Android, Sweo delivers the same clear, high-quality support across devices.
Social messaging

Meet customers on their favorite apps

04Sweo provides quick, personal support on WhatsApp, Instagram, Facebook Messenger, and SMS—meeting customers where they already are, with conversations that feel natural and personal.

Fig 4.A
Social UI
Designed for messaging appsSweo's replies are designed for messaging apps, so every answer feels at home in Instagram, Messenger, or WhatsApp.
Personal and conversationalConversations feel like a direct line to your brand, building trust and strengthening relationships.
Seamless customer experiencesFrom product questions to order tracking, Sweo resolves a wide range of requests within the same channel.
Slack

Sweo delivers trusted support in Slack

05Sweo supports your customers directly in Slack communities and dedicated Connect channels—resolving questions instantly, with replies that stay threaded and feel native to Slack.

Fig 5.A
Slack UI
Slack-native experienceSweo's answers appear naturally in Slack threads, using the same formatting, names, and style your customers expect.
Works alongside your teamControl when Sweo responds using triggers and workflows—so Sweo and your human agents can collaborate smoothly in shared Slack channels.
Complete visibilityEvery Slack conversation is logged in Intercom, so you can review Sweo's answers, track performance, and continuously improve.
Rolling out Sweo in Slack and over email was a big moment for us. These are two of our most critical support channels—Slack especially, since it's so public—so we needed it to be flawless. I was amazed at how smooth the rollout actually was. Within days, Sweo was confidently resolving a high percentage of questions across both channels.