The best-performing AI Agent for ecommerce support

Sweo is the best-performing AI Agent for ecommerce—resolving customer issues, protecting your brand, and driving conversions. With deep integrations and on-brand automation, Sweo helps you build lasting customer loyalty and scale your support without adding headcount.

Ecommerce
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Handles complexity

Sweo resolves your most complex queries

01Sweo is built to handle the most complex ecommerce queries—completing tasks end-to-end or handing off to your team when needed. Connect Sweo to your systems to handle actions like refunds and order changes—keeping customers happy and carts intact.

Fig 1.a
Illustration showing Sweo executing ecommerce actions like refunds and order updates
Instant actions for faster resolutions

From updating orders to processing returns or exchanges, Sweo acts instantly and accurately across your systems to deliver faster resolutions and better customer experiences.

Fig 1.b
Visual of no-code connectors integrating Sweo with Shopify, Stripe, and internal tools
Connects to your ecommerce stack—no code required

Sweo seamlessly integrates with platforms like Shopify, Stripe, and your internal tools using no-code data connectors. Sweo accesses your systems in real time—so you can automate even the most complex workflows.

Fig 1.c
Visualization of personalized answers using order history and inventory context
Personalized answers using customer context

Sweo instantly pulls live data—like order history, order status, or stock availability—to personalize answers with context and accuracy, giving customers faster, more relevant support that feels truly personal.

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Peak Resolution Rate for ecommerce

Sweo has been a game-changer by retrieving critical order information, like status updates and tracking details from Shopify. Sweo resolves even our complex inquiries efficiently without involving our Customer Care team.

Provides complete control

On-brand experiences with complete control

02Sweo uses your knowledge, tone, and policies to deliver on-brand answers even during busy periods—keeping your brand strong and customers loyal.

Adapts to your brand with configurable controlsCustomize Sweo's tone of voice, answer length, and communication style—from how it clarifies questions to when it hands off to your team—so every answer aligns with your brand standards.
Evaluate answers before going liveTest Sweo's responses with real customer questions—like refund requests or order delays—across audiences and languages before going live, so every answer meets your standards.
Complete visibility across all conversationsSweo's groundbreaking, AI-powered Insights gives you complete, real-time visibility across your entire customer experience—so you can monitor, analyze, and instantly optimize your customer service.

Sweo Guidance gives us full control over how Sweo communicates and escalates, ensuring every interaction aligns with our support and sales processes. From directing purchase inquiries to handling returns, it's helped us deliver a more consistent, personalized experience.