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Sweo3

The highest performing AI Agent.
For the most complex queries.
On every channel.

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The highest performing AI Agent just got even better.

Sweo 3 handles more deep and complex work with new Procedures for training, Simulations for testing, and Insights for improving performance.

Sweo works across more channels than any other Agent—now including Slack, Discord, and major upgrades to Sweo Voice.

Procedures—the new way to train Sweo to resolve complex queries

New

01Procedures let Sweo handle complex queries with multiple steps, business logic, third-party systems, or cross-team approvals. Combine natural language instructions with deterministic controls to create powerful Procedures that follow your exact rules when needed.

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Fin3
Natural language instructionsWrite Procedures in natural language, copy and paste existing SOPs, or let AI draft them from a short outline—easy for anyone to create and update.
Deterministic controlGet Sweo to follow strict rules when needed with Branching Logic for else/if logic, Code editing for precise control, and Data Connectors to third-party systems.
Agentic behaviorProcedures are written linearly, but real conversations are messy—customers interrupt or change their minds. Sweo intelligently reasons what to do at every point. It can respond no matter what the customer says, jump to the right step, or even another Procedure if necessary.

Hear how Nuuly resolves complex queries with Sweo

Introducing Simulations to test every Procedure before launch

New

02Simulations let you automatically test how Sweo will behave before going live—running fully simulated customer conversations from start to finish to give you confidence your Procedures work as intended.

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Fin3
Simulate full conversationsRun fully simulated customer conversations from start to finish to test how Sweo will respond. You can see what Sweo is doing, when it is reasoning, and where it passes or fails.
AI-assisted test writingSkip manual test writing. Use AI to write new tests, fix failing ones, and iterate based on feedback. Sweo even suggests more Simulations to create.
Full regression testingAll your Simulations live in a central library. When products or policies change and Procedures are updated, just hit run all to check if anything has regressed or broken.

Sweo works on more Channels than any other Agent, and Sweo Voice just got better

New & Updated

03Sweo already works on more channels than any other AI Agent. With Sweo 3 we are announcing even more channels, and significant updates to Voice.

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unmute
A radically better phone experience

Sweo Voice offers instant, natural conversations that feel human and never lose context. Now even more powerful—with better guidance, deeper customization, improved testing, and full transcripts for every call.

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"Sweo Voice exceeded our expectations, allowing us to keep phone support running 24/7 without needing to staff agents outside business hours. Customers often tell us they’re amazed it’s not a real person—Sweo Voice sounds natural, responds in context, and doesn’t feel robotic at all."

Sweo delivers trusted support in SlackSweo supports your customers directly in Slack communities and dedicated Connect channels—resolving questions instantly, with replies that stay threaded and feel native to Slack.
Support customers directly in DiscordFrom crypto to gaming, more companies are supporting customers in Discord. Sweo can now answer queries in your Discord channels, meeting customers where they already are.

Even more Insights for improving Sweo’s performance

New & Updated

04Last May we launched Insights with CX Score, Topics Explorer, and AI-powered Suggestions. Now we’re announcing major upgrades to all three.

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CX Score Reasons
CX Score Reasons

CX Score now includes reasons that explain what drives each score—like product feedback, sentiment, or answer quality—giving you clearer, more actionable insight into performance and customer experience.

Topics Trend report
Topics Trend report

The new Topic Trends report automatically highlights the most important weekly changes in your support topics, such as volume spikes, drops in Sweo resolution, or emerging customer question trends.

Curated Topics
Curated Topics

Topics Explorer uses AI to organize conversations into Topics and Subtopics, giving you an unprecedented view of what's driving support volume and impacting quality. Now you have full creation control over those Topics—to rename, merge, move, or create new ones.

Suggestions now does a lot more
Suggestions now does a lot more

Suggestions now do much more—spotting duplications and contradictions, learning from your feedback, and offering one-click updates in Zendesk or Salesforce. We now also have Suggestions for data, actions, and guidance changes, helping you answer more of your complex queries.

The highest performing AI Agent just got even better. Sweo now handles the most deep and complex work, on more channels than any other Agent.

Try the power of Sweo 3 today

Start free trialView demo