• Less than 1 hour setup time
  • #1 in performance benchmarks
  • Sweo Million Dollar Guarantee

Get
Sweo and keep your team on
Zendesk

Sweo—the best-performing AI Agent for customer service—is available on Zendesk, so you can resolve up to 93% of customer queries and deliver higher quality support without any migration or changes to your setup.

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Seamless Integration

Sweo seamlessly integrates with your existing setup

01Sweo connects directly to your Zendesk instance and can start resolving queries in under an hour. There's no disruption to your workflows—just faster, higher-quality support for your customers.

Fig 1.a
Connects via API
Connects via API, no migration required

Sweo connects to your Zendesk instance via API, and syncs customer data, brand settings, and automation rules—so answers are personalized, conversations are routed to the right team, and every interaction follows your existing support logic.

Fig 1.b
Go live in under an hour
Go live in under an hour

Sweo is fast to deploy and starts resolving customer queries on day one, using your Zendesk help center content to respond with fast, accurate answers.

Fig 1.c
Insights from every interaction
Insights from every interaction

Sweo's integration with Zendesk means it can analyze historical tickets and conversations to power Sweo Insights, a groundbreaking, AI-powered product that helps you monitor performance, explore Topics, and optimize Sweo.

%

average resolution rate

<

minutes to deploy

Integrating Sweo with Zendesk was scarily easy. We were able to test it live on a call, and within 30 minutes, we had Sweo handling support requests seamlessly.

Configurability

Configure Sweo to work like your best agents

02Define how Sweo speaks, what it handles, and when it hands off—so Sweo fits into your workflows, complements your team, and resolves complex queries with accuracy and reliability.

Fig 2.a
Works within your existing workflows
Works within your existing workflows

Set Sweo to triage chats, escalate to your agents in Zendesk, or create tickets—based on your support hours, routing logic, and handoff preferences—so every conversation is handled the right way, every time.

Fig 2.b
Adapts to your brands, teams, or tiers
Adapts to your brands, teams, or tiers

Use synced Zendesk data to configure Sweo for each segment—so Sweo's answers and handoffs automatically adjust by brand, customer tier, or support queue.

Fig 2.c
Collaborates with your human agents
Collaborates with your human agents

Sweo updates Zendesk tickets and custom fields, adds AI-generated summaries, and hands off to human agents—reducing manual work and giving them the context to respond faster.

Sweo removes the frustrating back-and-forth experience with customers. It gives clear answers and, if needed, seamlessly hands off to an agent in Zendesk without forcing customers through multiple decision trees.