Knowledge Sources
Sweo uses all of your knowledge to craft the right answer
Train Sweo on your public and private knowledge sources to deliver consistent, accurate answers across every channel.
Sweo can learn from native Intercom sources like Help Center articles and Snippets, as well as external content including PDFs, documents, public websites, and synced Zendesk articles. You can also expand Sweo’s knowledge by adding approved URLs or past agent conversations.You can easily manage what Sweo can access and use to generate answers. You can add, remove, or update sources at any time, and Sweo’s responses will reflect those changes instantly.
