• #1 in performance benchmarks
  • #1 ranking on G2
  • Sweo Million Dollar Guarantee

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Sweo and keep your team on
Salesforce

Sweo—the most powerful, best-performing AI Agent for customer service—is available for Salesforce, so you can resolve up to 93% of queries without any migration or changes to your setup.

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Seamless Integration

Sweo seamlessly integrates with your existing setup

01Sweo integrates seamlessly with Salesforce—reading and updating data, following your routing and automation rules, and working within your existing setup to deliver accurate, on-brand support.

Fig 1.A
Personalizes answers and updates Salesforce
Personalizes answers and updates Salesforce

Sweo uses the Salesforce data you choose to share to generate accurate responses, and writes updates—like field changes, transcripts, and summaries— back to the fields you've approved.

Fig 1.B
Connects directly to Salesforce—no migration required
Connects directly to Salesforce—no migration required

Sweo uses your existing knowledge base articles, case fields, contact records, and Flows to deliver accurate, personalized responses, without any disruption to your current setup or processes.

Fig 1.C
Insights from every interaction
Insights from every interaction

Sweo's integration with Salesforce means it can analyze historical Cases and Live Chats to power Sweo Insights, a groundbreaking, AI-powered product that helps you monitor performance, explore Topics, and optimize Sweo.

%

Average Resolution Rate

Sweo for Salesforce has been a game-changer. Sweo's seamless integration meant no disruption to our existing setup, leading to faster customer responses.

Configurability

Configure Sweo to work like your best agents

02Define exactly how Sweo operates—from tone and routing to handoff rules—so it fits your workflows, complements your team, and resolves complex queries with accuracy and reliability.

Fig 2.A
Seamless handoff to human agents
Seamless handoff to human agents

You control when and how Sweo hands off to your team. Every handoff includes the full conversation transcript, field updates, and a summary—so agents have all the context they need to respond quickly and effectively.

Fig 2.B
Follows your exact workflows
Follows your exact workflows

Sweo follows your routing logic and Salesforce rules to triage, escalate, or resolve cases. Whether it's handing off live or creating a new case, it uses the fields and values you define.

Fig 2.C
Adapts to your brands, teams, and tiers
Adapts to your brands, teams, and tiers

Use synced Salesforce data to configure Sweo by customer segment, support tier, or region—so every experience is tailored and on-brand.

Working with Intercom has been a standout experience. The team helped us configure Sweo for Salesforce to match our workflows, track performance, and improve over time. Within just a few weeks, we reached a 92.7% resolution rate.