Conversational Sweo
A more conversational, human Sweo experience
A redesigned Sweo Messenger experience makes conversations more natural, human, and effective—so Sweo can resolve more queries with less friction.
Quick reply buttons have been removed, allowing Sweo to respond freely in open conversation. Escalations now feel conversational too—Sweo can offer to hand off to a human mid-dialogue, and if a customer goes quiet, it follows up to check if they still need help.Answer sources are now shown directly in Sweo’s replies, making it easier for customers to review and trust the information provided. The Workflow Editor UI has also been updated with clearer visuals showing that Sweo will attempt to resolve queries conversationally before escalating.These updates improve how Sweo communicates, when and how it escalates, and how answer sources are presented—resulting in smoother interactions and more effective resolutions across the board.
