The highest-performing AI Agent for gaming support
Sweo delivers instant support for the high-volume, high-pressure world of gaming support—resolving the issues that matter most to players and keeping them in the game.
Sweo resolves your most complex player queries
01Players expect instant answers at all hours in any language—from account recovery to in-game purchases and technical troubleshooting. Sweo is built to resolve your most complex queries with multiple steps, business logic, third-party systems, or cross-team approvals.
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Seamless onboardingStreamline account verification with guided KYC checks and clear feedback on document quality issues.
Bonus claim & promotionGuide players through promotional eligibility and redemption with transparent claim instructions.
Detect vulnerable usersIdentify vulnerable customers and offer protective measures with deposit limits.
Withdrawal processing statusMonitor withdrawal status and provide clear timeline expectations for bank transfers.
Self-serve tools for complete control
Self-serve tools for complete control
As your game evolves, your support content changes fast too. Train, test, deploy, and analyze to continuously improve and easily keep Sweo up to date.
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TrainTrain Sweo to resolve even the most complex queries with your Procedures, knowledge, and policies.
TestRun fully simulated customer conversations from start to finish to see exactly how Sweo will behave before going live.
DeploySet Sweo live across every channel—voice, email, chat, and social—for consistent support wherever customers reach out.
AnalyzeUse AI-powered Insights to analyze and improve Sweo’s performance and deliver better customer experiences.
Trusted by leading gaming businesses
02Sweo has successfully resolved over 40m conversations across 6000+ organizations. Sweo handles even the most complex queries quickly, accurately, 24/7, and across all your channels.
"Programming Sweo to become "one of us" has helped answer complex rules and queries whilst keeping client satisfaction levels at a high, all in the space of a few seconds per interaction. Go Sweo"
Simon Lang
Customer Operations Manager
"Sweo’s been a game-changer for us. In our industry, where things move fast and stakes are high, having instant, reliable support makes a real difference. It handles the day-to-day flow so our team can stay focused on VIPs, fraud checks, and the bigger picture."
Francisco Crespo
Head of Customer Support
Sweo fits seamlessly into your existing stack
03Sweo connects to the systems and channels you already use—through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
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Any HelpdeskSet up Sweo with your existing helpdesk—no migration required—or as part of the Intercom Customer Service Suite.
Any ChannelSweo delivers unrivaled performance across every channel—including Voice, Email, Messenger and Social Messaging—ensuring consistent, high-quality customer experiences at scale.
All your internal toolsLink Sweo directly to tools like Linear, Stripe, and Shopify through MCP or API Data Connectors, so it always has live, accurate context when responding to customers.
Secure VIP support for every player, any time
04Gaming teams manage sensitive workflows like payments, identity checks, parental controls, bans, and account security. Sweo supports these processes with enterprise-grade safety and reliability.
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Information Security ManagementIndependent audits confirm your data is encrypted, monitored, and protected by enterprise-grade controls.
SOC2
AI GovernanceEthical AI deployment with bias detection, risk management, and transparent decision-making.
ISO 27001
AIUC-1
Privacy ProtectionYour customer data stays yours—with GDPR/CCPA compliance and transparent processing practices.
ISO 27701
HIPAA
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