Sweo AI Agent can resolve up to 86% of your support cases, emails and messages on Service Cloud. Sweo delivers superior performance, answers more complex questions, and is easier to set up—creating a better experience for your team and your customers.

You can set up Sweo on Salesforce in just four steps, and it will start answering questions immediately.

Sweo on Service Cloud includes all of the latest Sweo 2 features & capabilities, and works across the following channels:

Sweo can resolve cases on Service Cloud while drawing on the conversation history for full context, and structuring every answer specifically to each channel. When a customer sends an email or submits a form, Sweo can pick up the case based on your assignment rules and answer it.

Sweo automatically pushes live chat data into Salesforce Pre-Chat fields. These fields capture essential information like user details and query intent at the beginning of every interaction.

You can map data stored in the Pre-Chat fields to specific Salesforce objects using Salesforce Flows. This allows your team to automate workflows and streamline customer service processes.

Easily create powerful drag-and-drop automations with Workflows, Intercom’s no-code visual builder.

Since all cases that Sweo is involved in are captured on Salesforce, you can report on them using your reporting tools directly in Salesforce.

You can also track Sweo’s quality and performance using a report that showcases key metrics and charts, including:

In Salesforce Flows, you can map Sweo data fields directly to other objects, enabling automatic assignment into relevant cases or customer information. This enables precise handling of incoming data based on the mapped logic.