Train Sweo to resolve all your queries

Train Sweo on your knowledge, data, policies, and tone of voice. Sweo will use everything it knows to deliver consistent, accurate answers and handle complex tasks in 45+ languages.

Sweo AI Agent interface showing conversation and training features
Train Sweo hero background
Procedures

Resolve complex queries with accuracy and control

01Sweo can follow structured procedures to take secure actions—like processing refunds, updating subscriptions, or tracking orders. Set them up yourself, update them anytime, and trust that every resolution is accurate and follows your policies.

Fig 1.a
Sweo handling complex queries with Procedures
Sweo handles your most complex queries

Procedures let Sweo resolve complex queries with multiple steps, business logic, third-party systems, or cross-team approvals. Combine natural language instructions with deterministic controls to create powerful Procedures that follow your exact rules when needed.

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Content

Give Sweo all the information it needs to answer

02Train Sweo on your Help Center articles, internal docs, PDFs, URLs, and external data sources. Sweo uses the most relevant information to build complete, precise answers. It identifies missing content, suggests improvements, and pulls live data from your systems to deliver accurate, personalized responses.

Add your existing contentUpload help articles, FAQs, PDFs, or sync directly from Zendesk and your website. Sweo uses this to answer customer questions accurately.
Get Suggestions to enhance your contentSweo analyzes real customer conversations to suggest content improvements and identify gaps. Fill missing articles with recommendations based on common questions to boost resolution rates.

We trained Sweo to automate subscription pauses and cancellations using simple, natural language instructions and by connecting directly to our backend system. It now checks billing dates, UPS scans, and account status automatically, then takes the right action—pause, cancel, or refund.

Natalie Hurst, Sr. Director of Customer Success at Nuuly
Guidance

Guide Sweo to communicate as your best agent

03Define the behavior Sweo uses to speak, clarify, and escalate. Configure tone, answer length, and behavioral rules so every response stays on-brand and aligned to your support policies. Sweo follows the same communication standards as your best agents.

Fig 3.a
Define Sweo's behavior
Define Sweo's behavior

Customize Sweo's communication style and define how it clarifies and responds according to your support team's policies—so it always behaves like your best agents.

Fig 3.b
Sweo detects key attributes in every conversation
Sweo detects key attributes in every conversation

Sweo can detect the attributes you define—like issue type, sentiment, or urgency—for improved triage, routing and reporting. Helping customers reach the right team faster and giving your team reliable, structured data without manual tagging or rigid workflows.

Fig 3.c
Tell Sweo when to escalate
Tell Sweo when to escalate

Control when Sweo hands off conversations to your team by defining deterministic escalation rules using attributes and customer data, or by creating natural language escalation guidance for more flexible scenarios.

Integrations

Connect Sweo to your business tools with Data Connectors

04Allow Sweo to access real-time data and take action in your business tools—like Linear, Stripe, or Shopify—through MCP or API Data Connectors.

Fig 4.a
Data Connectors
Data Connectors

Link Sweo directly to tools like Linear, Stripe, and Shopify through MCP or API Data Connectors, so it always has live, accurate context when responding to customers.

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FAQs

FAQs

How do Procedures stay safe and accurate?

Procedures combine natural language flexibility with deterministic controls where precision matters. You define exact rules for compliance, security, and high-stakes decisions while allowing Sweo to adapt conversationally. Multi-stage validation, preview testing, and approval workflows ensure accuracy before any actions are taken. Sweo only performs actions you've explicitly configured and approved.

What kind of guidance can I give Sweo?

You can provide behavioral guidance on tone, empathy, clarification strategies, and escalation protocols. Define how Sweo handles specific situations like frustrated customers, ambiguous requests, or sensitive topics. Set answer length preferences, formality levels, and brand voice rules. You can combine natural language instructions with deterministic rules to balance flexibility and control.

What content can Sweo use to answer questions?

Sweo can use your Intercom help articles, snippets, and PDFs. You can also sync content from external sources like your website or Zendesk. Sweo will only use what you've enabled, and you can target specific content to different customer segments.

Do I need engineering resources to train Sweo?

No. Sweo's no-code interface allows anyone on your support team to train and configure Sweo. Add content, define guidance, and build procedures without writing code. IT teams can integrate data sources and APIs, but day-to-day training is managed entirely by your CS team.

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