Get more from Sweo faster with Professional Services

A baseline view of your current support performance, with shared goals to measure Sweo's impact and keep teams aligned.

An expert review of your conversations to identify and prioritize the highest-impact queries for Sweo to resolve first.

Fill content gaps, improve knowledge quality, and add sources to enhance Sweo's query accuracy.

Define Sweo's communication style and escalation rules—so answers are consistent with your policies and tone of voice.

Configure Sweo to handle complex queries end-to-end such as refunds, subscription updates, troubleshooting.

Deploy Sweo across your core customer channels—chat, email, voice, and beyond.

Run end-to-end testing with real customer queries to validate Sweo's accuracy and readiness at scale before rollout.

Review early performance, close content and data gaps, and fine-tune Sweo to increase resolution rates.

Compare your current results against industry benchmarks and define targeted steps for prioritized improvement.

Audit and streamline your Sweo configuration—making it easier for your team to manage and update.

Expand and refine knowledge sources to strengthen Sweo's ability to resolve both informational and complex queries.

Refine Sweo's communication and escalation rules to ensure brand-aligned answers as you scale.

Build additional Procedures that help Sweo resolve complex, personalized queries end-to-end.

A roadmap to scale Sweo across more business processes, automating increasingly complex, multi-step queries.

Analyze workflows to identify where Sweo can add the most value, then embed it into new conversation flows.

Assess your team's AI skills and upskill them to maximize value as Sweo scales across your business.