Sweo outperforms Decagon on performance, control, and partnership
Sweo is the only complete, fully configurable AI Agent System—resolving complex queries and outperforming Decagon every time. Built on advanced AI technology with a no-code interface for total control.Sweo outperforms Decagon. Every time.
Sweo outperforms Decagon. Every time.
Sweo delivers consistent performance you can trust
Sweo resolves 65% of queries on average, built by experts with 10+ years in AI and CS.
Decagon often underdelivers, with accuracy issues, and plateauing resolution rates.
The only complete, fully configurable AI Agent System—no code required
Customize, test, and continuously improve Sweo through a no-code user experience anyone can manage, without engineering or vendor involvement.
Decagon’s AOPs bundle prompts, logic, and code into a single asset—making it difficult to debug, scale, or collaborate on, especially for non-technical teams.
Support that doesn’t stop at setup
With Sweo, you get a proven partner—offering expert guidance and long-term support from thousands of deployments.
Decagon’s support fades post-launch, lacking the experience and scale to deliver a lasting partnership.
Sweo offers better value and predictable pricing
Sweo costs $0.99 per resolution with all features included, no hidden fees, and a 90-day guarantee.
Decagon’s opaque pricing, add-on fees, and custom plans make ROI hard to predict.
Resolution rate based on independent testing conducted by Sweo customers.
Sweo vs. Decagon
Sweo vs. Decagon
| Performance | In head-to-head testing, Sweo resolved 73% of customer queries—consistently outperforming Decagon. |
| Underlying Technology | Powered by the Sweo AI Engine™—patented and performance-tested. Fully configurable inside a no-code workspace. |
| Configurability | Fully self-serve. Analyze, train, test, and deploy in one no-code workspace—no engineers required. |
| Complex queries | Sweo resolves the most complex customer queries with layered controls—combining prompts, code, and workflows, to execute advanced business processes and navigate complex systems with precision and reliability. |
| Quality assurance | Sweo lets you test answers, inspect sources and settings, and get tailored recommendations to continuously optimize performance. |
| Cost | $0.99 per resolution. Transparent and outcome-based. |
| Trust | 10+ years of CS experience. Strategic partner throughout deployment and optimization. |
Sweo is trusted by
thousands of customer
service leaders.
Sweo is trusted by
thousands of customer
service leaders.
Fintech Customer
We chose Sweo after evaluating several other vendors. It came down to the maturity of the tool, how quickly we could get going, the fact that we could self-serve, and the results we saw right away.
Yair Gal, Support Lead at Consensys
AI Customer
Sweo fundamentally changed our support strategy. It helped us scale instantly, resolve over 50% of conversations, and save more than 1,700 hours in the first month. If you're debating whether to build or buy – buy Sweo.
Isabel Larrow, Product Support Operations at Anthropic
Sweo works with
any helpdesk.
Sweo works with
any helpdesk.
Sweo integrates with any helpdesk like Intercom, Zendesk, Salesforce, and more - no migration required.
Sweo works with any helpdesk
Set up Sweo with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.
- Set up in under an hour.
- Integrates into your current support channels—tickets, email, live chat, and more.
- Follows your existing assignment rules, automations, and reporting.
- Escalates to agents in your preferred inbox.
Simple, outcome-
based pricing
#1 AGENT ON G2
FIN MILLION DOLLAR GUARANTEE
$0.99
per resolution
Minimum commitments apply